Refund & Cancellation Policy

1. Cancellation Policy

You can cancel your Meera AI VIP Subscription or 24-Hour Trial at any time with zero penalty or exit fees:

• 24-Hour Trial Pass (₹1 INR): When you activate the ₹1 trial, you receive 24 hours of full unlimited access. You may cancel anytime before the 24-hour window ends, and your account will not be charged the ₹699 renewal fee (billed every 3 months).
• Quarterly Cosmic Pass (₹699 INR every 3 months): You can cancel your renewal at any point during your billing cycle. Upon cancellation, you retain full VIP access until the end of the current billing cycle, and no further automatic deductions will take place.

2. How to Cancel in Seconds

We provide two self-serve methods to cancel your mandate instantly:

3. Refund Eligibility Guidelines

Refunds are evaluated fairly under the following circumstances:

• Accidental Renewal: If your quarterly subscription was renewed automatically and you did not intend to continue, submit a refund request within 48 hours of the renewal deduction (provided no heavy question volume was utilized post-renewal).
• Technical Failure / Double Deduction: If a payment was deducted twice due to a bank gateway lag, or if you were charged but your VIP access failed to unlock due to a network glitch, we will refund the duplicate deduction 100% without questions.
• Trial Fee: The nominal ₹1 INR trial fee is an upfront authorization fee used to establish the NPCI UPI mandate and is non-refundable.

4. Refund Processing Timeline

Once approved by our support team, refunds are initiated immediately via Razorpay to the original source account:

• UPI Payments: Usually credited within 24 to 48 hours.
• Credit / Debit Cards: Typically reflects in 5 to 7 banking business days depending on your issuing bank.
• Net Banking: Typically reflects within 3 to 5 banking business days.

5. How to Request a Refund

To request a refund or raise a billing inquiry, simply contact our billing desk with your registered email and Razorpay payment ID: